Shipping Information
Available Shipping Methods
General Information
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
Shipments are 100% free
Please Note: consignee’s name and shipping address MUST match your KYC documents.
India Customs requires you to upload Know Your Customer (KYC) documents (Government recognized identity and address proofs) to obtain shipment clearance. Import clearance cannot start unless Consignees' KYC documents are uploaded by the consignee.
The types of documents acceptable for KYC:
For India citizens: Consignee's passport, Aadhar Card, PAN (Permanent Account Number) card, or Voter ID.
For foreign nationals residing in India: Consignee’s passport and Visa/PIO card.
The mobile phone number you will be using for your Sierra Supplies order will be used to access the Aramex KYC web portal.
Shipping
All Sierra Supplies orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by Sierra Supplies reflects the most standard delivery. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Sierra Supplies’s control.
DDP (Delivered Duties Paid) service is now available for shipments to your country. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.
If your KYC is rejected, Aramex will send you a rejection message via SMS message with a follow-up instructions.
Contact Us
Click here to get connected with Sierra Supplies's customer service.